Customer support is one of the most important parts of any service business, but people rarely get to hear what the work actually looks like behind the scenes.
In Customer Support Mastery with SPIC AND SPAN. Home & Office Cleaning, Anne Ribeiro, Customer Support Manager at SPIC AND SPAN., sits down with customer support professionals for relaxed, honest conversations about the realities of support work: handling difficult situations, building trust with customers, improving processes, staying calm under pressure, and creating great service experiences.
The discussions are practical, human, and grounded in real-world experience across customer service and operations. Whether you work in support, manage a service business, or are simply curious about what great customer care looks like in practice, this podcast offers insights from people who do the work every day.
Hosted by SPIC AND SPAN. Home & Office Cleaning, a professional cleaning company serving homes and offices across Europe with a strong focus on reliability, communication, and customer experience.
Visit: https://spicandspan.net/en/customer-support-mastery-podcast